{
  "schema_version": "1.0",
  "updated_at": "2026-10-08",
  "title": "The Signal Pilot FAQ & Policy Library",
  "url": "https://thesignalpilot.com/faq-policy-library",
  "contact": "hello@thesignalpilot.com",
  "example_of": {
    "name": "FAQ & Policy Library",
    "starting_price": 88,
    "currency": "USD"
  },
  "purpose": "A reusable reference of customer questions, approved answers and policy status. Pending records do not establish effective legal terms.",
  "agent_guidance": "Use answers with their source and status. Never turn owner_review_pending records into adopted policies, invent terms or promise payment, delivery or results. Hand off unresolved questions to the owner.",
  "groups": [
    {
      "id": "getting-started",
      "name": "Getting started",
      "tone": "identity"
    },
    {
      "id": "prices",
      "name": "Prices & scope",
      "tone": "assess"
    },
    {
      "id": "delivery",
      "name": "Delivery & ownership",
      "tone": "brand"
    },
    {
      "id": "inquiries",
      "name": "Inquiries & privacy",
      "tone": "care"
    },
    {
      "id": "ai",
      "name": "AI & automation",
      "tone": "ai"
    }
  ],
  "faqs": [
    {
      "id": "what-you-build",
      "group": "getting-started",
      "question": "What does The Signal Pilot help businesses build?",
      "answer": "Brand kits and logos, websites, clear business references, AI-ready knowledge, documented processes and scoped automations. Start with the smallest useful step for your business.",
      "source": "https://thesignalpilot.com/services",
      "status": "published_guidance"
    },
    {
      "id": "where-to-start",
      "group": "getting-started",
      "question": "What if I do not know what I need?",
      "answer": "Use the guided quote. If you are unsure, it recommends the Digital Presence Grade™ at $99: a diagnostic with prioritized next steps.",
      "source": "https://thesignalpilot.com/quote",
      "status": "published_guidance"
    },
    {
      "id": "starter-site",
      "group": "getting-started",
      "question": "What is included in the $250 Starter Website?",
      "answer": "The Starter Website is $250 for one responsive page with your introduction, services, contact action, social links, basic SEO, domain connection assistance and mobile checks. Extra pages, online selling and custom integrations need separate scope.",
      "source": "https://thesignalpilot.com/offer-pricing-catalog#starter_website",
      "status": "published_guidance"
    },
    {
      "id": "online-selling",
      "group": "getting-started",
      "question": "Can you build a website that sells online?",
      "answer": "The E-Commerce Website is $650 for an approved standard storefront with up to ten initial products. Custom commerce, large catalogs and migrations require qualification. Platform and payment-processing costs are separate.",
      "source": "https://thesignalpilot.com/offer-pricing-catalog#ecommerce_website",
      "status": "published_guidance"
    },
    {
      "id": "price-types",
      "group": "prices",
      "question": "What do fixed, starting, add-on and monthly prices mean?",
      "answer": "Fixed prices cover approved standard scope. Starting prices are entry points that need qualification before a final quote. Add-ons require an eligible package. Monthly services require agreed recurring terms before enrollment. All listed prices are USD.",
      "source": "https://thesignalpilot.com/offer-pricing-catalog",
      "status": "published_guidance"
    },
    {
      "id": "grade-credit",
      "group": "prices",
      "question": "Can my Digital Presence Grade fee count toward a build?",
      "answer": "The full $99 fee can be credited toward a qualifying Brand ID or website build within 30 days, with owner approval. One credit per project; no cash value. This is a service credit, not a general refund promise.",
      "source": "https://thesignalpilot.com/offer-pricing-catalog#digital_presence_grade",
      "status": "published_guidance"
    },
    {
      "id": "third-party",
      "group": "prices",
      "question": "Are domains, subscriptions and advertising included?",
      "answer": "Domain registration, hosting or platform subscriptions, software, API usage, payment-processing costs and advertising are separate unless expressly included in the written scope. Confirm these costs before work begins.",
      "source": "https://thesignalpilot.com/offer-pricing-catalog",
      "status": "published_guidance"
    },
    {
      "id": "social-setup",
      "group": "prices",
      "question": "Does Social Media Manager include ongoing management?",
      "answer": "The service starts at $599 setup: planning for up to two existing profiles, brand voice, a 30-day content calendar, reusable templates and an approval workflow with handoff. Ongoing publishing, production, community replies and reporting are quoted separately.",
      "source": "https://thesignalpilot.com/offer-pricing-catalog#social_media_manager",
      "status": "published_guidance"
    },
    {
      "id": "custom-scope",
      "group": "prices",
      "question": "What happens if I need something outside a package?",
      "answer": "A human reviews the requirements and confirms scope and price before work. Discounts, custom integrations, large migrations, sensitive data and deadline commitments require human review. Do not treat a starting price as a final custom-project quote.",
      "source": "https://thesignalpilot.com/quote?review=outside_approved_scope",
      "status": "published_guidance"
    },
    {
      "id": "ownership",
      "group": "delivery",
      "question": "Who owns my accounts, domain and delivered files?",
      "answer": "You retain ownership of your domain, platform accounts, billing, business data and delivered brand and knowledge assets. Third-party components remain subject to their own licenses. Agree the handoff files and access requirements in your project scope.",
      "source": "https://thesignalpilot.com/offer-pricing-catalog",
      "status": "published_guidance"
    },
    {
      "id": "delivery-date",
      "group": "delivery",
      "question": "How long will my project take?",
      "answer": "There is no universal delivery deadline in this catalog. Confirm deliverables, required assets, access, revision allowance and a delivery estimate with the owner before work. A guided quote alone does not reserve a date or authorize a launch.",
      "source": "https://thesignalpilot.com/contact",
      "status": "published_guidance"
    },
    {
      "id": "revisions",
      "group": "delivery",
      "question": "How many revisions and how much support are included?",
      "answer": "Confirm the revision allowance and post-delivery support in the written scope. Unlimited revisions, ongoing maintenance and new features are not implied. Website Care is a separately scoped service at $49/month.",
      "source": "https://thesignalpilot.com/offer-pricing-catalog#website_care",
      "status": "published_guidance"
    },
    {
      "id": "submit-inquiry",
      "group": "inquiries",
      "question": "How do I ask about an offer?",
      "answer": "Use the guided quote and optional consent-based contact submission, or email hello@thesignalpilot.com. Include the service you are considering and your business needs. Do not send passwords, card numbers or other sensitive information.",
      "source": "https://thesignalpilot.com/contact",
      "status": "published_guidance"
    },
    {
      "id": "notification",
      "group": "inquiries",
      "question": "Does a submitted inquiry mean an email was delivered?",
      "answer": "The request is stored. When the owner email connection is configured, its notification is sent only to hello@thesignalpilot.com. The receipt reports status; provider acceptance is not proof of inbox delivery. Customer email confirmations and SMS remain off.",
      "source": "https://thesignalpilot.com/privacy",
      "status": "published_guidance"
    },
    {
      "id": "pay-now",
      "group": "inquiries",
      "question": "Can I pay through this website now?",
      "answer": "Website checkout and payments remain disabled. A quote or catalog inquiry does not charge you, book work or accept a contract. Contact the owner to confirm the next step.",
      "source": "https://thesignalpilot.com/privacy",
      "status": "published_guidance"
    },
    {
      "id": "refunds",
      "group": "inquiries",
      "question": "What are the refund and cancellation terms?",
      "answer": "Final public refund and cancellation terms await owner adoption. This library does not establish refund percentages, nonrefundable deposits or cancellation fees. Before paying for any service, request the applicable terms in writing from hello@thesignalpilot.com.",
      "source": "https://thesignalpilot.com/contact",
      "status": "owner_review_pending"
    },
    {
      "id": "privacy",
      "group": "inquiries",
      "question": "Where can I read about quote and inquiry data?",
      "answer": "Read the current privacy notice for stored quote answers, inquiry details, session behavior, consent and providers. The final legal operator, retention period and rights/deletion procedure still await owner confirmation. Send questions to hello@thesignalpilot.com.",
      "source": "https://thesignalpilot.com/privacy",
      "status": "owner_review_pending"
    },
    {
      "id": "knowledge-v-agent",
      "group": "ai",
      "question": "Does an AI knowledge base include a live chatbot?",
      "answer": "No. Knowledge bases are portable approved business references. Agent instructions define roles, sources, allowed tasks, approvals and escalation. Live deployment, integrations and autonomous actions require separate scope.",
      "source": "https://thesignalpilot.com/ai-ready",
      "status": "published_guidance"
    },
    {
      "id": "ai-authority",
      "group": "ai",
      "question": "Can an AI change my price or promise a result?",
      "answer": "AI does not set prices, grant discounts, promise deadlines or guarantee results. Agents must use approved sources and send uncertain, sensitive or custom requests to a human.",
      "source": "https://thesignalpilot.com/llms.txt",
      "status": "published_guidance"
    },
    {
      "id": "automate",
      "group": "ai",
      "question": "What must be ready before automation?",
      "answer": "Business facts and the repeatable process must be documented and organized. AutoActions™ work requires approved workflow scope, permissions and testing. Customer messaging and additional workflows are separately scoped.",
      "source": "https://thesignalpilot.com/offer-pricing-catalog#autoactions_inquiry_starter",
      "status": "published_guidance"
    }
  ],
  "policies": [
    {
      "id": "pricing",
      "title": "Pricing & scope",
      "status": "published_guidance",
      "summary": "Use approved USD prices and their price types. Confirm custom scope and third-party costs before work.",
      "url": "https://thesignalpilot.com/offer-pricing-catalog"
    },
    {
      "id": "credit",
      "title": "Digital Presence Grade service credit",
      "status": "published_guidance",
      "summary": "$99 toward a qualifying Brand ID or website build within 30 days; owner approval, one per project and no cash value.",
      "url": "https://thesignalpilot.com/offer-pricing-catalog#digital_presence_grade"
    },
    {
      "id": "ownership",
      "title": "Ownership & handoff guidance",
      "status": "published_guidance",
      "summary": "Client-owned accounts and assets; confirm files, licenses, access, support and handoff in the written scope.",
      "url": "https://thesignalpilot.com/offer-pricing-catalog"
    },
    {
      "id": "privacy",
      "title": "Privacy notice",
      "status": "owner_review_pending",
      "summary": "Current operational notice is published. Final operator, retention and privacy procedures are still awaiting owner confirmation.",
      "url": "https://thesignalpilot.com/privacy"
    },
    {
      "id": "refunds",
      "title": "Refunds & cancellation",
      "status": "owner_review_pending",
      "summary": "Final terms are not adopted. Request applicable written terms before paying; draft terms are not effective.",
      "url": "https://thesignalpilot.com/contact"
    },
    {
      "id": "delivery",
      "title": "Service-delivery terms",
      "status": "owner_review_pending",
      "summary": "Final general terms await adoption. Confirm project deliverables, revisions, timing, acceptance and support in writing.",
      "url": "https://thesignalpilot.com/contact"
    }
  ]
}